Returns & Refunds

The MAKA Return Policy

We are sure you'll love everything you ordered, but we also know that things happen! Sometimes, what you ordered just doesn't work the way you want & you want your money back. Rest assured, we're ready to help. If the item is still in its Original Co

Can I exchange instead of return?

For us to operate efficiently and get you your items quickly, we aren't able to offer exchanges. If you want to get the same item in a different size or color, simply follow our very easy returns process and place a new order for the item you want.

I haven’t received my refund yet - what should I do?

Refunds take up to 21 days to be processed, once you have handed over your return to our logistics partner. If it's been more than 21 days since you sent back your return, please Contact us.

How do I request a return?

Please request a return here.

How do I get the return to you?

We highly recommend dropping your return off at our of our logistic partner's sites. Please inform them you are dropping off as a MAKA customer making a return & make sure you have your tracking number on hand. You should not pay any fee to drop off.

My refund is incorrect, what should I do?

A few things to check before contacting us:. If you've double-checked and are still seeing an error, please contact us to resolve this.

What happens once MAKA receives my return?

All returned items are inspected upon arrival to make sure that they are in the original condition. If our Quality Control team is unhappy with the condition of the item (ex: stains, tags removed, signs that it’s been worn), and we are unable to put

What if an item is defective or does not work?

Please request a return here.