Last Updated: May 19, 2022. Welcome, and thank you for your interest in MAKALIVE ECOMMERCE LIMITED (“MAKA,” “we,” or “us”) and our website at www.makalive.com, along with our related websites, hosted applications, mobile or other downloadable applica

Terms of Service

MAKALIVE ECOMMERCE LIMITED Inc. (“MAKA,” “we,” “our,” and/or “us”) values the privacy of individuals who visit or use our website, applications, and such other platforms we may create from time to time (collectively, our “Platform”). This privacy pol

Privacy Policy

MAKA

Legal

When will my order be delivered?

How do I place an order on MAKA?

Do I need to create an account to place an order?

When will my order be shipped?

Where is my order?

I want to cancel or change my order

I received an item that I did not order - what should I do?

I'm missing some items from my order - what should I do?

Orders & Delivery

How can I find a specific product or brand?

What payment methods can I use to pay for my order?

How do product reviews work on MAKA?

How do I make sure I care for my items right so they last long?

Does MAKA have a store I can visit?

My promo code is not working - how do I fix it?

Shopping

Size Chart & Conversions

Size Guide

How can I shop while watching a Live video?

My video is not loading properly - what can I do?

Do I need to create an account to watch a Live video?

Live Shows

The MAKA Return Policy

Can I exchange instead of return?

I haven’t received my refund yet - what should I do?

How do I request a return?

How do I get the return to you?

My refund is incorrect, what should I do?

What happens once MAKA receives my return?

What if an item is defective or does not work?

Returns & Refunds

How do I create an account with MAKA?

How can I make changes to my account details?

I'm having trouble logging into my account

How do I close my account with MAKA?

I'm having problems using the MAKA app

Technical Issues